fk10's Privacy Policy
Your personal information is completely safe with us. Learn how fk10 collects, uses, and protects your data.
This Privacy Policy ("Policy") applies to all services provided through the fk10 platform and the fk10.cam website. When you register on fk10, play games, or use any of our services, you accept the terms of this Policy. We treat the protection of your information as our highest priority and never disclose it to third parties unnecessarily.
fk10 is a safe and trusted online gaming platform for players in Bangladesh. We prioritize the protection of your personal information and follow industry-standard encryption technology and strict data management practices to that end. This document will inform you about what types of information we collect, how it is used, and what your rights are.
This Privacy Policy may be updated from time to time. We will notify you through the platform of any significant changes. The date of the most recent update is noted at the bottom of this page.
fk10 may collect the types of information listed below from you. We only collect information that is necessary to provide our services.
2.1 Personally Identifiable Information
Information you provide when registering an account:
- Full name and date of birth
- Email address
- Mobile number (for identity verification)
- National ID card or passport details (for KYC verification)
- Current address
2.2 Financial Transaction Information
Information collected during deposits and withdrawals:
- bKash, Nagad, or Rocket mobile banking account numbers
- Transaction amount and time
- Transaction reference number
- Name of the banking service provider
2.3 Technical and Usage Information
Information collected automatically when you use the fk10 platform:
- IP address and device type
- Browser and operating system information
- Page visit history and session information
- Information obtained from cookies and similar tracking technologies
- Gaming history and preferences
fk10 uses your personal information only for specific, lawful, and clearly defined purposes. The main purposes for which we use your information are described in detail below:
- Account Management: To create, verify, and maintain your account.
- Transaction Processing: To complete deposits and withdrawals securely.
- Identity Verification (KYC): To prevent fraud and ensure a safe environment.
- Customer Support: To assist you via live chat and email.
- Technical Improvement: To improve platform performance and user experience.
- Bonuses and Promotions: To prepare relevant offers and bonuses for you.
- Responsible Gaming: To protect players by identifying unusual usage patterns.
- Legal Compliance: To comply with applicable laws and regulations.
We do not sell or transfer your information to third parties for marketing purposes without your consent. You can opt out of marketing communications at any time by contacting us.
The fk10 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience on the platform.
Essential Cookies
Essential for the basic functionality of the platform. Without these, login and account management are not possible.
Analytics Cookies
Collect anonymous information about how our website is used, which helps us improve our services.
Preference Cookies
Remember your language, theme, and other preferences so you do not have to set them again each time.
Security Cookies
Provide protection against unauthorized access and fraud, and ensure session security.
You can control cookies by changing your browser settings. Please note that disabling certain cookies may limit the functionality of the website.
fk10 refrains from sharing your personal information with third parties. However, disclosure may be necessary in the limited circumstances described below:
5.1 Payment Service Providers
The minimum information required to process transactions through bKash, Nagad, and Rocket is shared with the relevant payment gateways. These third-party services are governed by their own privacy policies.
5.2 Legal Obligations
If disclosure of information is required due to a court order, a lawful request from an investigating authority, or applicable legal obligations, fk10 will do so in a limited manner and will attempt to notify you in advance where possible.
5.3 Fraud Prevention
Relevant information may be shared with security agencies to assist in investigations into fraud, money laundering, or other illegal activity. This is part of ensuring the safety of all players.
Outside of the circumstances listed above, fk10 never sells, rents, or transfers your personal information to third parties for commercial purposes.
fk10 maintains both technical and procedural security measures to keep your information safe. The key components of our security framework are described below:
- SSL/TLS Encryption: All data transmission between your browser and our servers is protected by industry-standard SSL encryption.
- Encrypted Database: Stored sensitive information is saved in the database using advanced encryption algorithms.
- Access Control: Employee access to information is restricted on a role-based basis — only those who need it for their work are granted access.
- Password Hashing: Your password is never stored as plain text — only an encrypted hash is kept.
- Regular Security Reviews: Our system security is regularly reviewed and tested to identify and address vulnerabilities.
- Suspicious Activity Monitoring: Unusual transactions or login attempts are automatically monitored.
Please note that transmitting information over the internet or electronic storage is not completely secure. We make every effort, but no method can be claimed to be 100% secure.
As a user of fk10, you have the following rights regarding your personal information:
Right of Access
You have the right to know what types of information we hold about you and to receive a copy.
Right to Rectification
You have the right to request correction of any inaccuracies in your information.
Right to Erasure
In certain circumstances, you have the right to request that your account be closed and your personal information deleted.
Right to Object to Processing
You have the right to object to marketing communications or certain aspects of data processing.
Right to Data Portability
You have the right to request your information in a machine-readable format.
Right to Restrict Processing
In certain circumstances, you have the right to request that the processing of your information be temporarily suspended.
To exercise any of the rights listed above, contact us at [email protected]. We will respond to your request within 30 working days.
fk10 retains your personal information only for as long as it is necessary or legally required. The retention period depends on the type of information and the purpose for which it was collected.
- Account Information: For as long as the account is active and for the period required to meet legal obligations after it is closed.
- Financial Transaction Records: Retained for the period required by legal and regulatory requirements.
- Communication History: Retained for a limited period for reviewing customer service quality and resolving issues.
- Marketing Consent Records: From the time you give consent until it is withdrawn.
If you request account closure, we will complete the process and delete or anonymize your information to the extent possible — however, any information subject to legal retention obligations will be kept for the required period.
fk10 is for users aged 21 and above only. We do not knowingly collect information from minors or provide services to them.
Age Verification Process
We confirm age at the time of registration through date of birth and identity document verification. If we learn that a user is under 21, their account will be closed immediately and any collected information will be deleted. If you believe a minor is using our platform, please inform us at [email protected].
fk10 reserves the right to update this Privacy Policy from time to time. In the case of any significant changes:
- Registered users will be notified by email.
- The updated version will be published on this page.
- The date of the change will be clearly noted at the bottom of this page.
- For significant changes, you may be asked to re-accept the new policy when logging into the platform.
Continuing to use the platform after changes will be considered as your acceptance of the updated policy. If you do not agree with the changes, please close your account and contact us.
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our privacy team is ready to help with any matter.
Privacy Support
Contact our support team to access, correct, or delete your data.
Email: [email protected] | Live Chat: Available 24/7
Visit our Terms & Conditions and Responsible Gaming pages to learn more.