fk10 Terms and Conditions

1 General Terms

These terms and conditions ("Terms") form a legal agreement between the fk10 online casino and betting platform ("Platform" or "fk10") and its users ("Member" or "you"). By accessing the platform through the fk10 website, mobile version, or any other channel, you are considered to have fully read, understood, and agreed to these Terms.

If you disagree with any part of these Terms, stop using the platform immediately. fk10 reserves the right to modify, add to, or cancel these Terms at any time. Continued use of the platform after any changes means you have accepted the updated Terms.

These Terms apply in both English and Bengali, however in the event of a dispute the Bengali version shall take precedence.

2 Eligibility and Account Registration

2.1 Age Requirement and Eligibility

To open an account and use fk10 services, you must be at least 21 years of age. By registering, you confirm that you are of legal age and eligible to participate in online gaming under the laws applicable in your area.

2.2 Registration Process

During account registration, you must provide the following information accurately:

• Complete and truthful personal details (name, date of birth, email address)
• A valid and active mobile number (linked to bKash, Nagad, or Rocket)
• A strong and unique password that you do not use anywhere else

Each person may open only one account. Any attempt to open multiple accounts will result in all accounts being closed and associated balances may be forfeited.

3 Account Management

3.1 Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. fk10 will not be held responsible for any loss resulting from sharing or disclosing your account information to others.

If you suspect any unauthorized access to your account, notify our support team immediately. fk10 may request a password change at any time for security purposes.

3.2 Identity Verification (KYC)

fk10 may request documents to verify your identity at any time to ensure secure payment processing. If the requested documents are not submitted within the specified time, your account may be temporarily suspended.

3.3 Account Ownership

Accounts are non-transferable. Selling, renting, or allowing a third party to use your account is strictly prohibited.

4 Deposits and Withdrawals

4.1 Supported Payment Methods

fk10 supports transactions through the most widely used mobile banking methods in Bangladesh:

• bKash — Bangladesh's most popular mobile financial service
• Nagad — digital financial service provider
• Rocket — Dutch-Bangla Bank's mobile banking service

4.2 Deposit Rules

Deposited amounts are generally credited to your account instantly. If a deposit is delayed for any reason, contact our 24/7 live chat support. Use the correct payment reference number when depositing — an incorrect reference may delay the transaction.

4.3 Withdrawal Rules

Before submitting a withdrawal request, ensure your account is fully verified and all applicable wagering requirements have been met. Withdrawals can only be made to the same payment method used for your deposit.

Processing times may be longer than usual on bank holidays or due to technical issues. In such cases, we will try to notify you in advance.

4.4 Transaction Security

All transactions are secured with SSL encryption technology. fk10 will never ask for your password or payment PIN by phone or email — if anyone requests this information, it is a scam and you should report it to support immediately.

5 Bonuses and Promotions

5.1 Welcome Bonus

The welcome bonus applies once only for each eligible new member. Bonus cash cannot be withdrawn directly without completing the wagering requirement — it becomes withdrawable only after the wagering requirement is met.

5.2 General Bonus Rules

• Claiming bonuses across multiple accounts using the same IP address, device, or payment method is strictly prohibited
• Winnings from bets placed with bonus funds are not directly withdrawable before the wagering requirement is met
• In the event of any dispute regarding a bonus offer, fk10's decision will be considered final
• Each promotion has its own validity period — any unused bonus will be cancelled once it expires
• fk10 reserves the right to modify or cancel the terms of any promotion at any time

5.3 VIP Program

fk10's VIP program has three tiers — Bronze, Silver, and Gold — with weekly cashback benefits at each tier. The cashback amount is set according to tier and is credited to the account automatically.

• Bronze tier — up to 0.5% weekly cashback
• Silver tier — up to 1.0% weekly cashback
• Gold tier — up to 1.5% weekly cashback

Advancement to a higher VIP tier depends on regular and active play as well as compliance with the platform's rules.

6 Gameplay and Betting Rules

6.1 Game Providers and Fairness

fk10 offers games from leading providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, and Ezugi. All games are powered by Random Number Generator (RNG) technology, which ensures fair play.

6.2 Bet Cancellation Rules

If a game is interrupted mid-session due to a technical fault or server issue, that bet will be considered void and the bet amount will be refunded. However, fk10 will not be liable if the interruption is caused by the member's own internet connection issue.

6.3 Maximum Bet Limits

A maximum bet limit is set for each game and market, which is displayed in the game interface. If you attempt to exceed the limit, the system will automatically reject the bet.

7 Prohibited Activities

The following activities are strictly prohibited on the fk10 platform. Violation of these rules may result in immediate account suspension or permanent closure and forfeiture of balances:

• Creating multiple accounts to claim bonus benefits or engage in fraudulent activities
• Using bots, scripts, or any other automated software to play games
• Using the platform for money laundering or illegal financial activity
• Using another person's details on an account or committing identity fraud
• Harassing, threatening, or behaving indecently toward other members or staff
• Attempting to hack, crack, or gain unauthorized access to the system
• Placing bets or managing an account on behalf of a third party
• Placing strategically opposing bets (arbing) with the intent to abuse bonuses

8 Privacy and Data Protection

fk10 gives the highest priority to the protection of your personal information. The information we collect is used solely for providing services, account verification, payment processing, and ensuring platform security.

We do not sell or rent personal information to third parties without your consent. However, information may be provided to authorities upon request where required by law or for security-related purposes.

To learn about our complete data protection policy, please read the Privacy Policy page.

9 Responsible Gaming

fk10 believes in responsible gaming. Gaming is a form of entertainment — we are committed to ensuring it does not become a problem.

We encourage members to use the following protective features:

• Deposit limits — restrict your daily, weekly, or monthly deposit amount
• Session time limits — set a duration for each gaming session
• Self-exclusion — temporarily close your account for a set period
• Reality check — receive reminders about your gaming time at set intervals

If you notice any signs of gaming addiction, contact our support team or read the Responsible Gaming page.

10 Limitation of Liability

fk10 provides the platform on an "as is" basis. fk10 will not be liable for any loss in the following circumstances:

• If a game or bet is not completed due to an internet connection failure
• If the service is disrupted due to natural disaster, war, or any other force majeure situation
• If payment processing is delayed due to a technical fault on the part of a third party
• If loss occurs as a result of the member's own negligence or breach of rules
• If unauthorized use occurs because account details were shared with another person

In any situation, fk10's total liability will be limited to the amount deposited by the member in the last 30 days.

11 Account Suspension and Closure

11.1 Account Closure by fk10

fk10 reserves the right to suspend, restrict, or permanently close an account for any of the following reasons:

• If any provision of these Terms is violated
• If evidence of fraudulent or deceptive activity is found
• If false or incomplete identity verification information is provided
• If compliance with legal obligations or regulatory authority directives is required

11.2 Account Closure by Member

You may voluntarily close your account at any time by contacting our support team. Please ensure you withdraw any remaining balance before closing your account. Bonus balance will be forfeited if the applicable wagering conditions have not been met.

12 Changes to Terms

fk10 reserves the right to modify these terms and conditions, in part or in full, at any time. For significant changes, we will endeavour to notify members in advance via email or a notice on the platform.

If you continue using the platform after updated terms have been published, you will be considered to have accepted the new terms. It is therefore recommended that you check this page regularly. The date of the latest update to the terms will always be shown at the top of the page.

If you have any questions or feedback regarding these terms, please contact us:

[email protected]

Our 24/7 live chat support is always available in Bengali.